Opis oferty:

The Support team is a critical part of our service delivery organization, directly responsible for handling customer issues, escalating as necessary, and ensuring our customers have a best-in-class experience with our products and services.

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient.

Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it.

Wymagania:

• Diagnosing and resolving issues encountered by customers
• Providing education on configuring and working with IBM StreamSets products
• Verifying fixes and advocating for improvements
• Working with the engineering team to deliver critical functionality
• Coordinating and managing customer contact for critical product issues
• Participating in on-call support rotation
• Computer Science background or equivalent practical experience
• Linux administration skills
• JVM knowledge
• Programming/scripting with Unix Shell scripts, Python, or Java
• Knowledge of networking concepts
• Setup/configuration/troubleshooting experience in Hadoop, HBase, HIVE, CDH, HDP, Kafka, Spark, major cloud platforms, containers, Enterprise relational databases, Snowflake, MongoDB