Opis oferty:

The Support team is a critical part of our service delivery organization, directly responsible for handling customer issues, escalating as necessary, and ensuring our customers have a best-in-class experience with our products and services. IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability.

Wymagania:

• Diagnosing and resolving issues encountered by customers
• Providing education and guidance on configuring and working with IBM StreamSets products
• Contribution to the quality of the product by verifying fixes and advocating for improvements
• Experience in Linux administration, JVM, programming/scripting, networking concepts, and troubleshooting complex networking issues
• Setup/configuration/troubleshooting experience in areas like Hadoop, HBase, HIVE, Kafka, Spark, major cloud platforms, containers, authentication/authorization protocols, relational databases, Snowflake, MongoDB