Opis oferty:

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. The Google Cloud Support team is dedicated to ensuring customers get the most out of their Google Cloud investment. In this role, you will be a trusted advisor to customers, from fast-growing startups to global enterprises. You will conduct in-depth research into technical challenges, troubleshoot critical issues across the Google Cloud platform, and provide expert solutions that help customers innovate with confidence. You will represent the customer, collaborate with engineering and product teams to drive continuous improvement in products and services.

Wymagania:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience in troubleshooting and advocating for customer needs, and triaging technical issues.
• 4 years of experience with Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• Experience reading/debugging code written in a general purpose coding language.
• Experience in administering and querying data in distributed, columns or analytic oriented databases or distributed data processing frameworks.
• Experience with web or mobile app development, and troubleshooting database issues, schema design, and SQL query profiling.
• Experience with Linux/Unix or other operating systems.
• Understanding of SQL/ NoSQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
• Knowledge of networking fundamentals, system/network administrator level, and of Linux/Unix or operating systems.

Dodatki i korzyści:

• Opportunity to work in a rapidly growing business within Google.
• Engage with customers from startups to global enterprises and help them innovate with confidence.
• Collaborate with engineering and product teams to drive continuous improvement in products and services.