Opis oferty:

The Google Cloud Support team is dedicated to ensuring our customers get the most out of their Google Cloud investment. As a Technical Solutions Engineer, you will be a trusted advisor to a diverse range of customers, from fast-growing startups to global enterprises. You'll dive deep into complex technical challenges, troubleshoot critical issues across the Google Cloud platform, and provide expert solutions that help customers innovate with confidence. In this role, you will advocate for the customer, collaborating with engineering and product teams to drive continuous improvement in our products and services. Our Technical Solutions Engineers own important customer issues and manage customer challenges, in addition to providing support (including level two support) to our other support teams. In this role, you will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. Our Technical Solutions Engineering team is focused on customer needs, and you will help drive the success and business growth of Google Cloud by understanding and advocating for our customers’ issues and challenges.

Wymagania:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, Computer Science, Electrical Engineering, or equivalent practical experience
• Experience writing/debugging code in a general purpose coding language such as Java, C, C++, Python, Shell, Go or JavaScript
• Experience with computer networking and web technologies (HTTP, HTML, DNS)
• Experience in virtualization and orchestration frameworks
• System administrator level experience with Linux/Unix or operating systems

Dodatki i korzyści:

• Work with customers on their Google Kubernetes Engine (GKE)/Anthos deployments
• Develop an understanding of Google Cloud's products and technologies to troubleshoot and build tools for faster diagnosis
• Advocate for customer needs with cross-functional teams to improve the product
• Act as a consultant for internal stakeholders and resolve technical obstacles
• Be part of a global team providing 24 hour customer support