Opis oferty:

The opportunity: We are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. How you’ll make an impact: Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders. Monitor incident queues, escalate issues as necessary, and coordinate efforts across support team to ensure swift resolution. Triage, lead and facilitate the major incidents ensuring timely resolution as per the agreed SLA. Facilitate post incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences. Continuously evaluate and improve incident management processes, tools and workflows. Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Wymagania:

• Bachelor's or Master’s degree preferred.
• Minimum 8 years of experience managing SAP AMS portfolio.
• SAP Functional or ABAP experience is a must.
• Proven experience in Incident Management, IT service management (ITSM) or a related role.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Analytical mindset with problem solving skills.
• Experience with incident management tools (e.g., Service Now, Power BI).
• Good experience of SAP/ERP processes.
• Proficiency in both spoken & written English language is required.