Opis oferty:

To growing SAP CoE, we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Wymagania:

• Bachelor's or Master’s degree preferred.
• Minimum 8 years of experience managing SAP AMS portfolio.
• Proven experience in Incident Management, IT service management (ITSM) or a related role.
• Good experience of SAP/ERP processes.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Analytical mindset with problem solving skills.
• Experience with incident management tools (e.g., Service Now, Power BI).
• Proficiency in both spoken & written English language is required.

Dodatki i korzyści:

• Contract of employment.
• Competitive benefits to support financial, physical, mental wellbeing and personal development.
• Training budget & training platform.
• Possibility to gain experience in an international environment.
• Possibility to work for an industry leader in green energy solutions.