Opis oferty:

To growing SAP CoE, we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. How you’ll make an impact: Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders. Monitor incident queues, escalate issues as necessary, and coordinate efforts across the support team to ensure swift resolution. Triage, lead and facilitate the major incidents ensuring timely resolution as per the agreed SLA. Facilitate post-incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences. Continuously evaluate and improve incident management processes, tools, and workflows. Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the business.

Wymagania:

• Bachelor's or Master’s degree preferred.
• Minimum 8 years of experience managing SAP AMS portfolio.
• SAP Functional or ABAP experience is a must.
• Proven experience in Incident Management, IT service management (ITSM) or a related role.

Dodatki i korzyści:

• Competitive benefits supporting financial, physical, mental wellbeing, and personal development.
• Training budget & training platform.
• Possibility to gain experience in an international environment.
• Possibility to work for an industry leader in green energy solutions.