Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier out-of-the-box content as well as a very flexible customization framework. Within this organization, our team includes experts of Oracle Analytics committed to troubleshoot customers issues. This role requires to participate in on-call shift outside of the normal business hours, including night, week-end and public holiday. This position requires EU citizenship to access EU Sovereign Cloud. We analyze incidents raised to the development team, mitigate them, take a step back to see the overall picture, and propose enhancements to the product.