Opis oferty:

As a Manager, Business Process Management, you will play a pivotal role in optimizing customer experience processes within the Delivery area. Your responsibilities include leading and developing the Process Management & Automation team, managing strategic projects to enhance the Delivery Experience, acting as the voice of the customer in organizational forums, driving efficiency and continuous improvement, mentoring a team, collaborating with cross-functional teams, identifying opportunities for process optimization and automation, and establishing key metrics and KPIs.

Wymagania:

• Minimum 2 years of experience in project management
• Minimum 2 years of practical experience in customer experience and delivery area
• Minimum 2 years of experience in team management
• Proven experience collaborating in an international environment
• Strong knowledge of delivery processes within a marketplace setting
• Proficiency in process mapping skills
• Dynamic approach and willingness to challenge the status quo
• Excellent communication and interpersonal skills
• Ability to work independently and organize project group work effectively
• Effective English communication skills (C1 level)

Dodatki i korzyści:

• Work in a team of top-class specialists and experts
• Training budget and access to educational platform
• Well-located offices with equipped kitchens and bicycle parking facilities
• Wide selection of fringe benefits in a cafeteria plan
• English classes paid for by the company