Opis oferty:

IS Voice of Consumer Reporting Specialist; W ABB pomagamy przemysłowi wyprzedzać konkurencję - działać sprawniej i ekologicznie. U nas postęp to standard – dla Ciebie, Twojego zespołu i całego świata. Jako globalny lider dajemy Ci to, czego potrzebujesz, by to osiągnąć. Nie zawsze będzie łatwo, rozwój wymaga determinacji. Ale w ABB nigdy nie będziesz działać sam. Zarządzaj tym, co porusza świat.

Working within the Consumer Experience (CX) Voice of Consumer (VoC) team, this role is responsible for the solution design, execution, and continuous improvement of the Voice of the Consumer framework. The objective is to ensure that customer and consumer feedback is effectively captured, analyzed, translated into actionable insights, and systematically acted upon to improve the overall consumer experience. The Voice of Consumer Reporting Specialist will play a key role in communicating insights and outcomes back to consumers, customers, Service Owners, Process Owners, and other relevant stakeholders, ensuring transparency and closing the feedback loop.

Wymagania:

• 3+ years of experience working with analytical and data visualization tools such as Power BI; experience with Qualtrics and/or Snowflake is considered a strong advantage.
• Minimum 2 years of hands-on experience in data gathering, reporting, validation, and analysis within a structured, enterprise environment.
• Proven experience in evaluating consumer satisfaction at scale, with a strong understanding of consumer needs, behaviors, and experience drivers.
• Strong analytical mindset with high attention to detail, data quality, and accuracy, combined with tech-savviness and a keen interest in AI and emerging technologies.
• Highly motivated to learn modern analytics, automation, and AI tools to enhance consumer insight reporting.
• Demonstrated ability to perform advanced data analysis and translate complex datasets into actionable insights, including the design and delivery of dashboards and visualizations to support key business performance metrics.
• Excellent listening, communication, negotiation, and presentation skills, with confidence in communicating insights to both technical and non-technical stakeholders; strong proficiency in Microsoft PowerPoint.
• ITIL® 4 Foundation certification.
• Fluent English, both written and verbal; ability to communicate effectively in a global, multicultural environment.