Opis oferty:

InfoSphere Optim Technical Support Professional: IBM Optim is a data management solution offering centralized archiving, test data management, data protection, and governance. The role involves providing technical assistance to customers, collaborating with development and support teams, and ensuring high customer satisfaction.

You will work as part of an international team providing 24x7 support to IBM's customers worldwide. The focus is on becoming an expert in the product, supporting customers, and contributing to their success.

This role offers exposure to the latest technologies and the opportunity to grow skills in key data management products within IBM.

Wymagania:

• Experience in Database Management systems and tools, Operating systems administration, Computer Networks, and Communication.
• Advanced skills in log analysis, trace interpretation, and root cause identification.
• Ability to debug in Java, C/C++, or scripting languages.
• Fluent in English with strong communication skills.
• Analytical thinking, structured problem-solving techniques, and positive customer service attitude.
• Self-starter, quick learner, and ability to work in a fast-paced environment.
• Proficiency in assessing and resolving technical issues, documenting solutions, and contributing to knowledge base.

Dodatki i korzyści:

• Opportunity to work with a global team and gain exposure to diverse technical environments.
• Continuous learning and skill development in data management products.
• Contribution to customer success and satisfaction through technical support.
• Possibility to mentor and train other team members.