Opis oferty:

Responsible for ensuring the Key Controls, as defined by global Service Management practices, are being achieved within the region and helps to ensure that IT services are meeting expected service levels and are working within our risk and control framework.

Working in collaboration with our colleagues in the cross functional technology teams, Global Businesses and Global Functions, the Problem management team ensures all major incidents have root cause identified within an acceptable duration.

Wymagania:

• Experience and knowledge of IT Service Management principles, methodologies and tools.
• Operational experience of Problem Management in the financial industry or large blue-chip IT organizations.
• General technical understanding of IT software, hardware, networks and operations.
• Good communication and influencing skills to drive activities and explain events and actions in Executive Summary terms, focusing predominantly on written communications.
• Solid customer orientated partner/stakeholder interaction, including experience interacting with colleagues in higher positions.

Dodatki i korzyści:

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery and kindergarten discounts