Opis oferty:

We have a unique opportunity for you to join our team and adhere to the Group Major Incident Management processes & procedures to efficiently manage and communicate the recovery of IT services. Your role will be to lead service recovery of incidents of High and Critical threat levels, facilitating both technical and business calls with key teams and stakeholders. Build and maintain effective working relationships with IT colleagues and business partners. Once an incident has been recovered from, you will be responsible for ensuring that all known root cause details are documented and appropriately communicated via Major Incident Reviews in conjunction with the Problem Management discipline to track actions and prevent a recurrence of the incident. For all incidents whereby service outage is experienced, you will be responsible for ensuring that a Problem Record is raised to the appropriate team for further analysis.

Wymagania:

• Past working experience in a relevant role, i.e. Proven experience working within an IT position
• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
• Ability to understand technical and business processes to a level that allows them to set actions, understand the urgency and drive incidents through to conclusion at the earliest
• Planning and managing projects and activities systematically in line with business priorities, using a variety of analysis and problem solving techniques
• Ability to work under pressure and tight deadlines
• Relevant product knowledge including knowledge of Microsoft office literate
• A flexible and adaptable approach to change and support others to respond in a similar way
• Availability to work the shift pattern, the Core Days pattern covers two shifts 07:00 - 15:00 and 10:15 - 19:15 UKT (including Bank Holidays)

Dodatki i korzyści:

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking