Opis oferty:

The IT Service Owner (ITSO) is responsible for the ongoing supply and support of the IT services owned and provide a single point of contact for those services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This role also involves a portion of resource management, acting as Delegate Team lead, recruitment.

IT Service Owner (ITSO) is a dynamic role where you will get the chance to be involved in both operational tasks, projects, programs and have the opportunity to network with different teams such as Risks, Cyber Security, developers, Project Managers and many more on a regular basis. You will get access to different tools and trainings to support your transition to this role as well as your career development.

Wymagania:

• At least 3 years’ experience working in either IT Service Management or Infrastructure/ Software support or Project Management area.
• Very good knowledge of ITIL methodologies mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management.
• Ability to build and maintain strong relationship with stakeholders and colleagues from other teams.
• Experience in leading a team, being a good listener, ensuring team members' issues are addressed.
• Experience in recruitment and has knowledge in resource business management such as PMO/ Project Management.
• Can-Do attitude where no task is too small or big. Being a team player adaptable to change.
• Good knowledge of IT technologies, their components and their operational environments. Good knowledge of Windows, Linux or Database such as Oracle.
• Strong communication skills in English is a must.

Dodatki i korzyści:

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking