Opis oferty:

GPC Trainer & Quality Assurance Lead (Customer Care) at Roche. The position involves establishing and improving a global training and quality framework to ensure a consistent customer and patient experience, developing training programs, implementing quality monitoring frameworks, and collaborating with global functions for continuous improvement.

Wymagania:

• Experience in scalable BPO Training & Quality Environment
• 3-5 years of experience in Customer Care Management, Training Management, or Quality Management
• Skilled in people management and coaching
• Experience with global training and quality assurance frameworks
• Fluent in English, additional languages a plus

Dodatki i korzyści:

• Employment contract
• Annual bonus payment based on performance
• Private healthcare, group life insurance, and Multisport
• Training, language courses, and diversified career paths
• Recharge Days, Take time Program, Flex Location, Take Time for Charity
• Stock share purchase additions
• Yearly sales of company equipment and more