Opis oferty:

As the Global Head of Production Engineering & Infrastructure within Corporate and Institutional Banking's Client Services Technology, the role involves providing robust governance and control over the Client Services Production estate daily. Ensuring production system stability is vital for seamless, reliable services, which minimises disruptions and maintains customer trust. This stability underpins efficient operations, regulatory compliance, and risk management, enabling HSBC to consistently deliver high-quality services globally. The individual in this position is responsible for maintaining Production Stability and Service Resiliency, ensuring uninterrupted business processes for both internal business lines and external clients. Additionally, the Global Head is expected to champion change by guiding technology teams to transform and upskill, adopting Site Reliability Engineering (SRE) principles. This includes implementing a 24x7 support model, enhancing monitoring, automating processes, and embedding self-management capabilities. The role demands effective relationship management skills across diverse stakeholders, including business lines, technology teams, and infrastructure groups. Furthermore, the role involves fostering a culture of continuous improvement to enhance service performance.

Wymagania:

• Maintain Production Stability and Service Resiliency
• Provide robust governance and control over the Client Services Production estate daily
• Manage key stakeholders expectations during high-pressure incidents
• Improve controls, eliminate vulnerabilities, and uplift service resilience
• Drive improvements in incident management, monitoring, observability, and capacity management
• Lead cultural and mindset shifts within the production engineering team
• Implement and manage a 24x7 follow-the-sun operating model
• Drive reduction of toil and optimize processes through automation
• Lead strategic programme across the production engineering organization
• Maintain partnerships with key stakeholders

Dodatki i korzyści:

• Foster a culture of continuous improvement
• Build and lead a high-calibre global team
• Develop critical skillsets in team members
• Recruit and retain high-calibre, diverse team members
• Establish career paths and mobility opportunities for teams
• Promote an environment that supports diversity and inclusion