Opis oferty:

CX Quality and Development Leader. Your main responsibilities include defining and executing training plans for CX across Allegro Mall Group, developing CX training and knowledge sharing standards across Allegro markets, defining and developing training tools to support growing scale and international scope of CX operations (include AI solutions), ensuring effective soft skill training to support competence development for all CX roles, and defining competence development indicators, their monitoring, and reporting structure, including quality and cost perspective.

This is the right job for you if you have experience in managing a team of trainers, knowledge and experience in conducting training, workshops, and coaching, are cooperative and can engage others, experience in using AI tools to increase operational efficiency, can simplify complicated things, look at the organization process-wise, adapt in a changing environment, have initiative and a proactive approach to assigned tasks, possess high interpersonal skills, infect others with positivity, and can communicate fluently in English.

Wymagania:

• Experience in managing a team of trainers
• Knowledge and experience in conducting training, workshops, and coaching
• Experience in using AI tools to increase operational efficiency
• Ability to simplify complicated things
• High interpersonal skills
• Fluent English communication

Dodatki i korzyści:

• Flexible working hours in an office-first model
• Well-located offices with fully equipped kitchens and bicycle parking spaces
• Rich package of non-wage benefits in the cafeteria system
• English classes paid for by the company
• Team tourism, training budget, and internal MindUp platform