Opis oferty:

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Technical Solutions Engineer, you will own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24/7 support to help customers seamlessly make the switch to Google Cloud. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers issues.

Wymagania:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
• 5 years of experience in troubleshooting and advocating for customer needs, and triaging technical issues
• 2 years of experience with computer networking and web technologies
• Experience in system administration with Linux/Unix
• Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic)

Dodatki i korzyści:

• Experience driving progress, solving problems, and mentoring more junior team members
• Deeper expertise and applied knowledge within relevant area
• Experience with Cloud Accelerators troubleshooting (e.g., GPU, TPU, etc.)
• Experience with cloud computing (e.g., certifications, internships, coursework, etc.)
• Experience working with distributed systems
• Experience with any of the following solutions: System virtualization, on-premise or hybrid cloud computing
• Familiarity with common solutions, design patterns, or best practices